Mike Woolfrey - Chief Executive Officer
Mike joined ComplianceOnline as Chief Executive Officer in 2018, having worked in a number of leadership roles across the B2B media and information services space. His previous roles were in a variety of industry sectors, including telecoms, property, supply chain management and construction, both with FTSE firms (Ascential and Informa) and private equity-backed operations. At ComplianceOnline, Mike is responsible for the company's vision, delivering sustainable growth and new product launches into the regtech space.
Ollie Wood - Chief Commercial Officer
Ollie is responsible for maintaining strong relationships with our existing client base of 250+ clients and ensuring the continuous improvement of services. He devises and executes sales strategies that continue to deliver innovative client solutions, and is tasked with keeping ComplianceOnline at the forefront of the business intelligence industry. Ollie has more than 13 years of business development experience and has a demonstrable track record of success in developing, managing and training sales teams.
Frances Fenemore - Chief Marketing Officer
Frances joined ComplianceOnline as Chief Marketing Officer in October 2018, having spent 20 years working in financial services for blue chip organisations. She has a wealth of experience in building successful brand and customer marketing strategies across multiple regions within highly competitive environments. Passionate about the customer, Frances has a proven record in delivering results through exciting, dynamic, and client-orientated marketing. She holds a degree in Women’s Studies, Technology and Management from the University of Bradford and a Chartered Institute of Marketing Diploma from London Southbank University.
Denis Polunin - Business Development Manager
Denis is responsible for growing and maintaining PaymentsCompliance relationships with new and existing clients. He has more than 10 years experience in sales and business development across events, retail and film industries. He holds a Bachelor's degree in Business Management from University of Surrey and is a native Russian speaker.

John Basquill - Editor
John leads PaymentsCompliance's award-winning editorial team. He joined as a reporter in 2015 and has been editor since 2016. John covers regulatory and legal developments that have an impact on non-bank payments businesses, including payment service providers, e-money institutions and card schemes, as well as peer-to-peer cryptocurrencies and their underlying technology. He has also written for sister publication GamblingCompliance, as well as numerous specialist industry publications, and was previously a media researcher and contributor at Gorkana.
Douglas Clarke-Williams - Reporter
Douglas covers regulatory and legal news in the payments and financial services sector, with a particular focus on topics in the EU and North America. He reports extensively on regulatory developments relating to anti-money laundering, financial crime and data protection issues. He previously worked as a legal researcher at Chambers & Partners, and holds a BA in English Literature and American Studies from the University of Sussex.
Melissa Fernandes - Legal and Research Manager
Melissa manages the legal and research team and is responsible for ensuring that we provide the most up-to-date and relevant content to our subscribers. She previously worked as a compliance manager in direct to bill mobile payments. Melissa has a joint honours degree in Law and Business from Kingston University and a postgraduate diploma in Legal Practice from the College of Law.
Helena Regoli - Senior Legal Analyst
Helena specialises in Data Protection and European Union issues. She was admitted as a lawyer in France and previously worked in a Paris law firm. Helena graduated from Panthéon-Sorbonne University with two Master's degrees, and has also completed an L.L.M in Intellectual Property Law from Queen Mary University. She earned the accreditation of a Certified Information Privacy Professional/Europe (CIPP/E) from The International Association of Privacy Professionals (IAPP)
Jose Jaramillio - Senior Research Analyst
Jose is responsible for policy tracking and research content, specialising in Anti-Money Laundering and emerging payments. Prior to joining PaymentsCompliance, he was working as a credit cards risk analyst in Colombia. Jose has a B.Sc. in Economics from La Salle University, Colombia, MBA from the University of Wales Trinity Saint David and he is a designated Certified Anti-Money Laundering Specialist (“CAMS”).
Jack Halliday - Marketing Execuive
Jack manages the marketing and communications activities across the company. He is responsible for carrying out campaigns, managing our media partnerships, website development and social media platforms. He also oversees the organisation of delivering effective and engaging events to our global audience. Jack holds a Business Studies and Marketing Degree from Canterbury Christchurch University.
Lucie Tive-Hive - Head of eLearning
Lucie heads up the eLearning department. She coordinates the content and development of our courses and works closely with our in-house legal team to ensure that our courses meet clients’ business requirements within the gambling and payments industries. She provides support to both the sales and account management teams by ensuring that clients are implementing eLearning efficiently within their company. She has more than ten years of experience within the eLearning Industry and holds a BSc (Hons) in Computer Science from Greenwich University.
Warren Shread - eLearning Executive
Warren is an eLearning specialist with more than seven years of experience. His role as an eLearning executive is to manage the design and development of market-ready, customised and bespoke courses. He also provides a managed service to all clients, ensuring they meet their training needs. He holds a BSc (Hons) in Computer Science from the University of Westminster.